Thinklyft - Professional Development Platform

At Thinklyft, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using Thinklyft, you agree to the practices described in this policy.

1 Information We Collect

We collect information you provide directly and information generated automatically as you use our platform:

Account information — name, email address, and password when you register.
Contact information — phone number and WhatsApp number if provided.
Inquiry data — messages submitted via contact forms, including your name, email, WhatsApp number, and message content.
Digital franchise data — information collected when you express interest in or are linked to our third-party digital franchise platform, including identity verification details required by that platform.
Usage data — pages visited, features used, and browser/device information.
Job application data — CV, cover letter, and application details when you apply for a listed role.

2 How We Use Your Information

We use your information to:

Provide, operate, and improve our platform and services.
Route contact inquiries to the appropriate team member.
Link interested users to our third-party digital franchise platform and facilitate the onboarding process on that platform.
Send transactional emails such as inquiry notifications and account communications.
Respond to your messages and support requests.
Monitor and analyse usage patterns to improve user experience.
Comply with legal obligations and enforce our terms.

3 How We Share Your Information

We do not sell your personal data. We may share it only in these circumstances:

Service providers — trusted third parties that help us operate (e.g. email delivery services), bound by confidentiality agreements.
Digital franchise platform — if you express interest in our digital franchise opportunity, your name, email, and contact details may be shared with our third-party franchise platform partner solely to facilitate your onboarding and account setup on that platform.
Team members — when you submit a contact inquiry, your name, email, WhatsApp number, and message are shared with the relevant Thinklyft team member so they can respond to you.
Legal requirements — when required by applicable law, court order, or governmental authority.
Business transfers — in the event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity.

4 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Contact inquiry records are retained for up to 2 years. Account data is retained for the duration of your account and for a reasonable period after deletion to resolve disputes and comply with legal obligations.

5 Cookies & Tracking

We use session cookies essential for authentication and security. We may also use analytics tools that place cookies to help us understand how visitors use the site. You can control cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

6 Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your data, subject to legal retention requirements.
Restrict or object to certain processing activities.
Data portability — receive your data in a machine-readable format.

To exercise any of these rights, please contact us at privacy@thinklyft.com. We will respond within 30 days.

7 Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), hashed passwords, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8 Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9 Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10 Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of Thinklyft after changes are posted constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions about this Privacy Policy, please reach out:

Email: privacy@thinklyft.com
Website: thinklyft.com/contact

Privacy Policy