Franchise Operations Manager

Company Description

Thinklyft is designed for individuals with ambition who want to grow their careers, build businesses, or expand their brands. The organization focuses on connecting people with opportunities that align with their goals and potential. Thinklyft provides tailored support and resources to help partners and professionals succeed in competitive markets. By combining strategic guidance with practical tools, Thinklyft aims to create long-term, sustainable growth for those it works with.

Role Description

The Franchise Operations Manager is a full-time, hybrid role based in Mombasa, with a mix of on-site and work-from-home responsibilities. This role oversees the day-to-day operations of franchise locations, ensuring adherence to brand standards, operational policies, and performance targets. The Franchise Operations Manager coordinates with franchisees to implement business plans, monitor key metrics, and support continuous improvement in service quality and profitability. Responsibilities include reviewing financial performance, guiding P&L management, supporting new franchise setup and onboarding, and providing operational training and coaching to franchise partners. The role also involves analyzing operational data, identifying trends, and collaborating with internal teams to optimize processes and drive growth across the franchise network.

Qualifications

• Candidates should possess strong Business Planning and Franchising skills to support franchise development, expansion, and strategic growth initiatives.
• Candidates should possess solid Operations Management skills to oversee daily franchise activities, ensure compliance with standards, and optimize efficiency.
• Candidates should possess robust Analytical Skills and P&L Management capabilities to interpret performance data, manage budgets, and improve profitability.
• Experience in multi-unit or franchise operations, especially in retail, services, or hospitality, is beneficial.
• Strong communication, stakeholder management, and relationship-building skills are essential.
• Ability to work effectively in a hybrid environment, manage time independently, and travel to franchise locations as needed.
• A bachelor’s degree in Business, Management, Finance, or a related field, or equivalent practical experience, is preferred.